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JMN Polytechnic crestJoshua Mqabuko Nkomo
Polytechnic

About us

Client Charter

Our promise to students, parents and partners, in six languages: English, IsiNdebele, ChiShona, TjiKalanga, XiTsonga and SeSotho.

CLIENTS CHARTER

PREAMBLE

Joshua Mqabuko Nkomo Polytechnic is a public institution established to provide skills and training to the public for the provision of goods and services to Zimbabwe as a whole. Our clients have a right to prompt quality service. We commit to providing efficient service to our students timeously, respectfully, courteously and without bias. This charter intends to empower our clients and stakeholders to make informed and specific demands on us. We commit to continuous improvement of service delivery.

VISION

A heritage-based, innovative and technology-driven hub for teacher and technical education by 2030.

MISSION

To produce knowledgeable, skilled and innovative teachers and technicians through a heritage-based curriculum for the production of quality goods and services.

CORE VALUES

  • Ubuntu/Unhu

    We value honesty, respectfulness, integrity and humility.

  • Innovativeness

    We uphold creativity, critical thinking, problem-solving and heritage-based practices.

  • Professionalism

    We uphold adherence to institutional code of conduct, work ethics and accountability.

  • Teamwork

    We value collaboration and shared responsibility

MANDATE

Joshua Mqabuko Nkomo Polytechnic is mandated:

  1. 01

    To produce committed, innovative and productive human capital for national development.

  2. 02

    To equip students with pedagogical skills, digital competencies and heritage based content

  3. 03

    To promote education 5.0 through teaching, research, innovation and partnerships with communities and industry.

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Services Offered to Students

  • Admissions and registration
  • Quality lectures
  • On the Job Training and Work Integrated Learning
  • Sports and Recreation Services
  • Guidance and Counselling
  • Accommodation and catering services
  • Library and Information Services
  • Basic health services
  • Administration of examinations and graduations

Obligations to Students

  • Offer efficient and transparent recruitment
  • Provide quality inclusive skills development
  • Provide inclusive and conducive teaching and learning facilities.
  • Provide a safe learning environment
  • Groom and mould students for the society
  • Provide student welfare facilities
  • Respond timeously to queries and requests
  • Maintain professional relationships with students
  • Be polite and courteous to students
  • Administer examination and graduations professionally

Students' Obligations

  • Provide correct information when applying, registering and on request
  • Pay fees on time
  • Desist from corrupt practices of any kind
  • Abide by the Polytechnic rules and regulations
  • Obey lawful instructions
  • Attend lectures
  • Participate in academic and recreational activities
  • Treat all the Polytechnic staff and other students with respect and courtesy
  • Respond to authorised surveys honestly and objectively
  • Maintain discipline and professional etiquette at all times
  • Use the Polytechnic facilities and assets in a responsible manner

Students' Rights

  • Receive proper skills training
  • Safe learning environment
  • Access professional courteous service
  • Access timeous accurate information.
  • Lodge complaints.
  • Inclusive and clean facilities.
  • Certification
  • Privacy and confidentiality
  • Receive feedback.

Complaints, Compliments and Comments

Joshua Mqabuko Nkomo Polytechnic values the feedback it receives from its clients and stakeholders and undertakes to respond to queries within the shortest possible time.

For any queries contact us on the following numbers:

Photographs from Unsplash.